Privacy Policy of Radiant Care Health

Effective date: October 2024

Introduction

At Radiant Care Health (referred to as “we,” “us,” or “our”), we are committed to safeguarding the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or otherwise engage with our business.

By using our services, you agree to the collection and use of information in accordance with this policy.

Types of Information We Collect

We may collect the following types of information from our clients, contractors, employees, and website visitors:

1. Personal Information
   • Name, address, phone number, and email address.
   • Date of birth and gender.
   • Health information, including medical history and treatment plans (for healthcare service purposes).
   • NDIS number, Medicare details, or other relevant health insurance details.
   • Emergency contact details.
   • Payment information and bank account details.
2. Non-Personal Information
   • Usage data, such as your IP address, browser type, and website usage statistics.
   • Cookies and similar tracking technologies to analyze website traffic and improve user experience.

How We Collect Your Information

We collect your personal information in several ways, including:

• Directly from you: When you fill out forms, sign up for services, book appointments, or contact us via email, phone, or our website.
• From third parties: When permitted, such as from NDIS providers, healthcare practitioners, or insurers.
• Automatically: When you visit our website through the use of cookies and similar technologies.

Purpose of Collecting Information

We collect and use your personal information for the following purposes:

• To provide healthcare services: Including treatment planning, medical record maintenance, and care coordination.
• To comply with legal obligations: Such as maintaining records for government health schemes (NDIS, Medicare, etc.).
• For billing and payments: Including processing payments via health insurance or private payment.
• To improve our services: By analysing usage trends, feedback, and customer satisfaction.
• To communicate with you: Regarding appointments, care plans, services, or any changes to our services or policies.
• For marketing purposes: To send you promotional material, newsletters, and updates (only with your consent).

Disclosure of Your Information

We do not share your personal information with third parties except in the following circumstances:

• With your consent: We may share information with third parties when you provide explicit consent.
• With healthcare providers: To coordinate your care or when transferring your care to another provider.
• To comply with legal obligations: If required by law, regulation, or legal proceedings.
• With service providers: Third-party companies (e.g., IT providers, billing services) that assist us in operating our business.
• For emergency purposes: If we believe your health, safety, or security is at risk.

Data Security

We take the protection of your personal information seriously and have implemented the following security measures:

• Encryption: We encrypt sensitive data, such as payment and health information, both in transit and at rest.
• Access Control: Only authorized staff can access your personal data, and only when necessary to perform their duties.
• Regular audits: We conduct regular audits to ensure compliance with privacy standards.
• Third-party security: When we engage third-party service providers, we ensure they adhere to privacy and security standards. Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Despite these measures, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If you believe any information we hold is inaccurate or outdated, you can request corrections.
• Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
• Withdrawal of consent: If we are processing your data based on your consent, you can withdraw it at any time.
• Complaints: If you have concerns about how we handle your personal data, you can contact us or lodge a complaint with the relevant regulatory authority.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements, and resolve

disputes. For health records, we comply with industry-specific retention periods as outlined by Australian law.

Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device to enhance the website’s functionality. You can control or disable cookies through your browser settings, though this may affect certain features of the website.

We also use third-party analytics tools like Google Analytics to collect anonymized usage data to improve our services.

Changes to This Policy

We may update this Privacy Policy periodically. When changes are made, we will notify you by updating the “Effective Date” at the top of this page. We encourage you to review this policy regularly for any updates.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us at:

Radiant Care Health
Email: admin@radiantcarehealth.com.au
Phone: 9001 8584
Address: 1/7 Dalton Rd, Thomastown, 3074